Frequently Asked Questions
Yes, you can make bookings instantly through our website. Once your payment is processed via Razorpay, your booking will be confirmed immediately, and you will receive a confirmation email with the booking details.
We accept a variety of payment methods, including credit and debit cards, net banking, UPI, and mobile wallets. Payments are securely processed through Razorpay, ensuring a smooth and secure transaction.
Currently, we do not store payment methods directly on our site, as all payments are securely processed through Razorpay. If you need to change your payment method, you can do so during your next booking by selecting a different payment option at checkout.
The booking process is quick and typically takes just a few minutes. Once you select your desired service, fill in the required details, and complete the payment through Razorpay, your booking will be instantly confirmed.
To cancel a booking, please contact our support team as soon as possible through our contact page or by calling us at +91 98926 02344. Cancellation policies may vary depending on the service, and any applicable refunds will be processed through Razorpay.
You can contact us via email at info@vfaindia.com, through our contact page, or by calling us directly at +91 98926 02344. We are here to assist you with any inquiries or issues.
Yes, we offer pick-up and drop-off services for certain bookings. Please check the specific details of your booking or contact us directly for more information on availability and pricing.
Yes, your payment information is securely processed by Razorpay, which uses industry-standard encryption and security measures to protect your data. We do not store any sensitive payment details on our servers.
Transactions made through Razorpay will typically appear on your bank statement with a reference to “Razorpay” followed by the name of our service, Venus BNB.
Refund policies are subject to the terms and conditions of the specific service or product you purchased. If you are eligible for a refund, it will be processed through Razorpay and the amount will be credited back to your original payment method within 5-7 business days.
If your payment fails, please try again after verifying your payment details. If the issue persists, contact our support team via contact page. Razorpay also offers support for resolving payment-related issues.
Yes, once your payment is successfully processed, you will receive a confirmation email from us along with the payment details. Razorpay will also send a confirmation message if applicable.
No, we do not store your credit card or bank account information. All payment details are securely handled by Razorpay during the transaction process.
For any payment-related queries or issues, you can reach out to us via our contact page or by calling us at +91 98926 02344. Razorpay also provides customer support to assist with payment issues.